Pension Benefit Information, LLC Data Security Incident Impacting TIAA Customers
The University of Alabama System created this website to provide general information pertaining to a recent data security incident that occurred at Pension Benefit Information, LLC (PBI), a third-party service provider utilized by TIAA, the current recordkeeper for UA System Retirement and Deferred Compensation plans.
Some current and former employees and retirees of UA, UAB, UAB Hospital Management, LLC, UAH, Callahan Eye, and Cooper Green Mercy Health Services who participate in one or more of these plans (approximately 7,000 individuals) had personal information involved in this incident. These plan participants should expect to receive official notice of this incident by mail from the responsible party, PBI. This notice will contain important information regarding free credit monitoring and steps for registering for this service.
Plan participants who receive a notice from PBI and need additional information relating to this incident may contact the following:
- TIAA Customer Service: 800-842-2252
- PBI Toll-Free Assistance Line: 866-373-7560
Notice recipients may want to consider placing a freeze on credit reports issued by credit reporting agencies to prevent unauthorized parties from opening credit using your information. Participants can learn more about this process at https://www.usa.gov/credit-freeze. The contact information for the credit reporting agencies is below:
|Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069||Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013||TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016|
|Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788||Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013||TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094|
Affected plan participants may also want to check personal financial accounts for any unauthorized activity, ensure that each of your online accounts have unique, randomized credentials and keep home networks and individual devices current with vendor updates and protected from malware. More recommended actions can be found by visiting https://www.tiaa.org/public/pdf/c/cybersafetytips_june_21_2023.pdf.